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ATM customer complaint portal

Bank employees can create a ticket of their customers' complaint (e.g. wrong payout amount). CashPilot facilitates clarification, resolution, and communication.

The challenge

In rare cases, technical problems at the ATM result in incorrect cash payouts. Such incidents can be followed by a time-consuming procedure with lengthy correspondence and coordination until the case is finally clarified and closed.

The solution

The CashPilot customer complaint portal for ATMs enables banks and bank branches to create structured and standardised complaint tickets. Customer complaints can be resolved in the course of CashPilot automatic cash and account reconciliation. The bank receives a final report on the case. The status of the customer complaint can be tracked, and an overview of open customer complaint cases is available at all times.

Your benefits

  • Fast and uncomplicated processing of customer complaints
  • Time saving due to standardised processes
  • Increased efficiency through integration with automatic cash and account reconciliation
  • Overview of all complaint cases

Who can benefit?

  • Banks

If you would like to know more about the CashPilot customer complaint portal and how you can use it to increase efficiency, please contact us!

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