Bank employees can create a ticket of their customers' complaint (e.g. wrong payout amount). CashPilot facilitates clarification, resolution, and communication.
In rare cases, technical problems at the ATM result in incorrect cash payouts. Such incidents can be followed by a time-consuming procedure with lengthy correspondence and coordination until the case is finally clarified and closed.
The CashPilot customer complaint portal for ATMs enables banks and bank branches to create structured and standardised complaint tickets. Customer complaints can be resolved in the course of CashPilot automatic cash and account reconciliation. The bank receives a final report on the case. The status of the customer complaint can be tracked, and an overview of open customer complaint cases is available at all times.
If you would like to know more about the CashPilot customer complaint portal and how you can use it to increase efficiency, please contact us!
Sophisticated algorithms, artificial intelligence and cost optimisation models calculate cost-optimised, self-evaluated order suggestions for each cashpoint.
moreMonitor all important information of your ATMs such as status, components, stocks, cash availability and events and manage FLM and SLM tickets.
moreAutomated cash and account reconciliation significantly reduces costs, enables accurate accounting and reporting, and helps detect fraud.
moreThis app allows one-time code locks to be opened and closed without calling the helpdesk, making the opening process efficient, secure, and traceable. For drivers, bank employees and technicians.
moreRetailers deposit their cash into smartsafes to make daily cash handling easier, safer, and more transparent.
moreMobile management of ATM services and technician calls. All data, such as cash stocks, cash returned, services/repairs are recorded directly at the ATM and transmitted to the cash centre. ATM services become paperless.
moreForecast the cash demand of your bank branches, create automated cash orders and customise them to your needs.
moreKeep track of safebags and valuables from collection at the bank branch or point of sale to delivery and processing at the cash centre and vice versa.
moreCashPilot forecasts cash demand and cash return from/to cash centres and provides information on incoming and outgoing cash deliveries as well as on surpluses and shortages.
moreBank employees can create a ticket of their customers' complaint (e.g. wrong payout amount). CashPilot facilitates clarification, resolution, and communication.
moreSophisticated algorithms, artificial intelligence and cost optimisation models calculate cost-optimised, self-evaluated order suggestions for each cashpoint.
moreMonitor all important information of your ATMs such as status, components, stocks, cash availability and events and manage FLM and SLM tickets.
moreAutomated cash and account reconciliation significantly reduces costs, enables accurate accounting and reporting, and helps detect fraud.
moreThis app allows one-time code locks to be opened and closed without calling the helpdesk, making the opening process efficient, secure, and traceable. For drivers, bank employees and technicians.
moreRetailers deposit their cash into smartsafes to make daily cash handling easier, safer, and more transparent.
moreMobile management of ATM services and technician calls. All data, such as cash stocks, cash returned, services/repairs are recorded directly at the ATM and transmitted to the cash centre. ATM services become paperless.
moreForecast the cash demand of your bank branches, create automated cash orders and customise them to your needs.
moreKeep track of safebags and valuables from collection at the bank branch or point of sale to delivery and processing at the cash centre and vice versa.
moreCashPilot forecasts cash demand and cash return from/to cash centres and provides information on incoming and outgoing cash deliveries as well as on surpluses and shortages.
moreBank employees can create a ticket of their customers' complaint (e.g. wrong payout amount). CashPilot facilitates clarification, resolution, and communication.
more